Many ops scripts assume a tidy Monday-to-Friday calendar. Thai public holidays, company shutdowns, and partner downtime break that assumption without warning.
What to bake in
- A simple calendar check or “run today?” flag owned by the process owner
- Clear behavior when a feed is expected to be empty (holiday vs. true failure)
- A note in the run sheet listing the next three holidays that affect the process
A small cultural detail
Bilingual handoffs often intensify around long weekends, when temporary staff cover desks. Scripts that print status in both Thai and English — even briefly — reduce 02:00 confusion more than another chart.
We raise holiday calendars in discovery for every Bangkok-area engagement. If yours is missing from the current run book, bring it to the next discovery call.